Privacy Policy

1. Introduction

PerfMonk (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. It applies to users of our website at perfmonk.in and our platform and API services.

2. Data We Collect

We collect the following categories of information:

• Account data: name, email address, company name, and password (hashed).
• Billing data: handled securely by our payment processor. We store only the last 4 digits of your card and billing address.
• Usage data: features used, test runs executed, API calls, and error logs.
• Test data: scripts you create, test results, and configuration you save. This data is yours.
• Technical data: IP address, browser type, device type, and cookies for session management.
• Communications: emails you send to us, including support requests.

3. How We Use Your Data

We use your data to:

• Provide, maintain, and improve the Service.
• Process payments and manage subscriptions.
• Send service-related communications (account updates, security alerts).
• Send product updates and marketing emails (you may opt out at any time).
• Analyse aggregate usage patterns to improve features.
• Comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We share data only with:

• Service providers who help us operate the platform (hosting, payments, analytics) — under strict data processing agreements.
• Law enforcement or regulators if required by law.
• Acquirers in the event of a merger or acquisition — you will be notified in advance.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Test results and scripts are retained for 12 months after account closure unless you request deletion earlier. Billing records are retained for 7 years as required by Indian financial regulations.

6. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular security audits. Access to personal data is restricted to staff who require it for their role. Despite our efforts, no system is 100% secure; please use strong passwords and notify us immediately of any suspected breach.

7. Cookies

We use strictly necessary cookies for authentication and session management, and analytics cookies to understand how the Service is used. You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

8. Your Rights

You have the right to:

• Access a copy of your personal data.
• Correct inaccurate data.
• Delete your account and associated personal data.
• Object to or restrict certain processing.
• Data portability — export your test scripts and results in standard formats.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at perfmonk@perfmonk.in. We will respond within 30 days.

9. Children's Privacy

The Service is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes with at least 14 days' notice via email. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your rights, contact us at perfmonk@perfmonk.in.